Learning DESIGN DOCUMENTS
Learning Strategy
Virtual Instructor Led-Trainings
Overview
This project aimed to onboard staff members to deliver the services of a care coordinator in a global risk program with a new insurance partner.
The Challenge
The challenge was to move Medical Loss Ratio from 120% to 90% over 3 years with the first goal to get people to schedule an annual wellness visit. Care coordinators needed to be trained about their role, learn protocol and documentation, understand chronic conditions, and build trust with client. Because different SMEs were going to deliver the subject matter trainings, the challenge was to create a framework that provided cohesion to the entire arch of the trainings through using personas and work with each SME to create objectives, engagement, demonstrations and ways of application.
The Solution
Develop a 12-session Virtual Instructor Led Trainings including 8 part training series on line of service + 4 sessions on Mental Health, Health Equity, Chronic Disease management to be delivered over Microsoft Teams.
The Process
To provide a patient-centric and learner-centric learning environment, trainings were designed following the ADDIE model and utilized a service design blueprint, user personas, and collaboration with Subject Matter Experts and cross-functional teams.
Results
By utilizing knowledge checks in each training, weekly feedback forms from care coordinators, monthly manager feedback sessions, the utilization of peer learning communities for practice and further feedback, utilizing competency rubrics to assess care quality, we predict that KPIs of increasing the number of patients attending an annual wellness visit and patient retention would increase. The desired amount was yet to be determined.
Tools
Miro, PowerPoint, Canva, MS Teams
Learning Strategy
Design thinking approach to leadership Development Course
Overview
This project aimed to develop a leadership development program for senior managers.
The Challenge
The challenge was to develop a high-caliber, challenging and comprehensive program interweaving core competencies, company values, and KPIs.
The Solution
Develop a 12-session Virtual Instructor-led Training including interactive training, communities of learning, buddy-system and group challenge with ties to incentives.
The Process
To provide an intense learner-centric learning environment, trainings were designed following the design thinking 1) Empathy - included interviews with senior leadership and key stakeholders, group workshop to gain insights on current views of leaderships 2) Define - created point of view statements and problem statements 3) Ideate - led brainstorm workshop to group ideas 4) - Prototype - developed trainings 5) Test - scheduled test programs
Results
The client decided to change courses in the budget and implementation strategy. We were unable to see the results of the training.
Tools
Miro, PowerPoint, Canva
SAMPLES FROM PROCESS
Interviews
POV Statements
Curriculum Design
Sample Slidedeck
Creating Cultures of Learning
